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DELIVERY
The delivery of products purchased on www.ateliernui.com usually takes place within 5-8 business days from receiving the order in Turkey and the EU, and within 10-14 business days for all other destinations.
Deliveries may incur slight delays during holiday periods, events out of the will of the actors involved in the distribution chain, such as natural disasters, roadblocks for strikes, demonstrations, health problems; couriers do not deliver on 24/12, 25/12, 26/12, 01/01 or on weekends.
An extra working day, compared to the above terms, is required for orders paid for by credit card to allow for standard administration procedures.
HOW TO MAKE A RETURN
An explicit declaration of the decision to withdraw should be sent to the e-mail address [email protected], requesting the withdrawal form from Customer Care and then following the instructions in the withdrawal confirmation e-mail to complete the procedure.
At the end of the procedure, a confirmation email will be sent containing the return form to be included in the box and the instructions for returning the product.
Insert the completed return form in the box along with the product (s) to be returned. The products must be returned in the same condition they were received, i.e. in perfect condition, complete with all parts, unused, with the original packaging and any included manuals, and labels and tags still attached to the products.
Prepare the box by applying the sheet with the address of our warehouse on the outside. The destination is:
kadınlar denizi mah. hamit kaplan sokak no 18/ 6
kuşadası / aydın / türkiye